Terms & Conditions
Terms & Conditions: Welcome to Dubai Velvet Chocolate. These Terms and Conditions govern your use of our website and the purchase of products through our online store. By accessing our website or placing an order, you agree to comply with these terms.
Website Use
You agree to use our website lawfully and responsibly. You must not use the website for fraudulent, unlawful, abusive, or unauthorized purposes, or attempt to interfere with its operation or security.
We reserve the right to restrict or terminate access to our website where reasonably necessary to protect our business, customers, website, or legal rights.
Products and Product Information
We make reasonable efforts to ensure that product descriptions, photographs, prices, ingredients, availability, and other information displayed on our website are accurate. However, minor variations in appearance, packaging, color, or presentation may occur.
Product availability may change without notice. We reserve the right to discontinue products or limit quantities when necessary.
Orders and Acceptance
Submitting an order constitutes a request to purchase products. An order is not necessarily accepted until payment has been successfully processed and the order has been confirmed by us.
We reserve the right to cancel or refuse an order when necessary, including where there is an obvious pricing error, suspected fraudulent activity, inventory issue, shipping limitation, or other legitimate reason. If we cancel an order after payment, an applicable refund will be issued.
Prices and Payments
Prices are displayed on the website and may change without prior notice. Applicable taxes, delivery charges, customs duties, or other fees may apply depending on the destination and circumstances.
Customers are responsible for providing accurate billing and shipping information.
Shipping
We offer free shipping on qualifying orders starting from $100, subject to the shipping terms and destination restrictions described in our Shipping Policy.
Delivery estimates are not guaranteed and may be affected by carriers, customs, weather, holidays, incorrect addresses, or circumstances outside our reasonable control.
Returns and Refunds
Returns and refunds are governed by our Return and Refund Policy. Because chocolate is a food product, certain products may not be eligible for return for health, safety, or quality reasons.
Intellectual Property
Website content, including text, photographs, graphics, logos, product descriptions, designs, and other materials, may belong to Dubai Velvet Chocolate or its licensors and may not be copied, reproduced, distributed, or commercially used without appropriate authorization.
Limitation of Liability
To the extent permitted by applicable law, Dubai Velvet Chocolate will not be responsible for indirect, incidental, consequential, or unforeseeable losses arising from use of the website or purchase of products.
Nothing in these Terms limits rights or protections that cannot legally be excluded under applicable law.
Changes to These Terms
We may update these Terms and Conditions when necessary. Updated terms will be posted on this page, and continued use of the website after an update may constitute acceptance of the revised terms.
Contact
Questions regarding these Terms may be directed to:
Dubai Velvet Chocolate
Email: info@dubaivelvetchocolate.com
Fill a form HERE